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    James Carpenter

    Tampa, Florida

    National Director of Call Center Operations

    Thyssenkrupp Elevator

    Specialties

    check markAdministrative & Office

    check markEnvironmental Health & Safety

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markPlant & Facilities Management

    check markProcurement

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

    check markGovernment & Military

    Where I've Worked
    Thyssenkrupp Elevator logo

    2015 – Present

    National Director of Call Center Operations

    Thyssenkrupp Elevator
    N

    2014 – 2015

    Sales and Service Customer Care Leader / Independent Consultant

    North American Power
    Vertex Business Services logo

    2012 – 2014

    Vice President of North America

    Vertex Business Services
    P

    2009 – 2012

    Vice President Sales and Service Call Center Operations

    Procore Solutions
    C

    2008 – 2009

    Vice President, Call Center Operations

    Connextions
    Comcast Communications logo

    2007 – 2008

    Regional Director of Call Center Operations & Wfm

    Comcast Communications
    Q

    2005 – 2007

    National Director Workforce Management

    Qwest Communications
    C

    2004 – 2005

    Call Center Operations Manager | Interim Director

    Charter Communications
    J

    2001 – 2005

    Restaurant Owner

    Jakes Pit BBQ
    B

    1997 – 2004

    Regional Call Center Workforce Manager

    Bellsouth Communications
    T

    1986 – 1996

    Regional Business Operations Manager

    Tci Cablevision
    Where I've Studied

    Bachelors, Business Administration

    Faulkner University

    Certificate, Six Sigma Yellow Belt

    Aveta Business Institute

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