I’m interested in mentoring people from:

    James Carpenter

    Tampa, Florida

    National Director of Call Center Operations

    Thyssenkrupp Elevator


    check markAdministrative & Office

    check markEnvironmental Health & Safety

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markPlant & Facilities Management

    check markProcurement

    check markProcess Management

    check markQuality Management

    check markSupply Chain & Logistics

    check markGovernment & Military

    Where I've Worked
    Thyssenkrupp Elevator logo

    2015 – Present

    National Director of Call Center Operations

    Thyssenkrupp Elevator

    2014 – 2015

    Sales and Service Customer Care Leader / Independent Consultant

    North American Power
    Vertex Business Services logo

    2012 – 2014

    Vice President of North America

    Vertex Business Services

    2009 – 2012

    Vice President Sales and Service Call Center Operations

    Procore Solutions

    2008 – 2009

    Vice President, Call Center Operations

    Comcast Communications logo

    2007 – 2008

    Regional Director of Call Center Operations & Wfm

    Comcast Communications

    2005 – 2007

    National Director Workforce Management

    Qwest Communications

    2004 – 2005

    Call Center Operations Manager | Interim Director

    Charter Communications

    2001 – 2005

    Restaurant Owner

    Jakes Pit BBQ

    1997 – 2004

    Regional Call Center Workforce Manager

    Bellsouth Communications

    1986 – 1996

    Regional Business Operations Manager

    Tci Cablevision
    Where I've Studied

    Bachelors, Business Administration

    Faulkner University

    Certificate, Six Sigma Yellow Belt

    Aveta Business Institute

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    In the Media

    Social Media