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    Frederick Boykin

    Plano, Texas

    Principal

    VANIR Consulting

    Specialties

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    check markQuality Management

    Where I've Worked
    V

    Jan 2006 – Present

    Principal

    VANIR Consulting
    United Health Group/Optum logo

    Jan 2002 – Jan 2006

    Vice President Operations

    United Health Group/Optum
    IBM Corporation logo

    Jan 1995 – Jan 2001

    Director World Wide Contact Center Operations

    IBM Corporation
    M

    Jan 1992 – Jan 1995

    Director Network and Resource Management

    MCI TELECOMMUNICATIONS
    M

    Jan 1991 – Jan 1992

    Director Customer Service

    MCI TELECOMMUNICATIONS
    M

    Jan 1989 – Jan 1991

    Senior Manager Customer Service

    MCI TELECOMMUNICATIONS
    M

    Jan 1987 – Jan 1989

    Manager Major Account Support Center

    MCI TELECOMMUNICATIONS
    M

    Jan 1986 – Jan 1987

    Internal Management Consultant

    MCI TELECOMMUNICATIONS
    A

    Jan 1984 – Jan 1986

    Project Manager

    A.T. HUDSON MANAGEMENT CONSULTANTS
    B

    Jan 1982 – Jan 1984

    Management Consulting - Project Engineer

    BELL AND COMPANY
    Where I've Studied

    BA, History

    University of Miami

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    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    VANIR Consulting

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