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    Paolo Rosal

    Redding, California

    IT Technician Lead (IT Support, Logistics, Administrative)

    Advanced Call Center Technologies, LLC

    Specialties

    check markEducation Administrationcheck markLife Sciencescheck markOther Sciencescheck markPhysical Sciencescheck markTeachingcheck markAccount Managementcheck markBusiness Developmentcheck markSalescheck markPharmaceutical/Medical Salescheck markSales Engineeringcheck markSales Management & Operationscheck markBrand Marketing & Managementcheck markCommunications & PRcheck markMarketing Research & Analysischeck markDigital Marketing & Social Mediacheck markEditorial & Content Managementcheck markMedia Production & Broadcastingcheck markDesign & UXcheck markAccountingcheck markAuditing & Compliancecheck markBanking, Loans & Insurancecheck markCorporate Financecheck markInvestmentscheck markRisk & Quantitative Analysischeck markTaxcheck markBusiness Intelligence & Analyticscheck markDatabase Administrationcheck markData Science & Machine Learningcheck markDevOps & Site Reliabilitycheck markHardware Developmentcheck markIT Consultingcheck markIT Securitycheck markQuality Assurancecheck markSoftware Developmentcheck markSystem & Network Administrationcheck markSystems Architecture & Engineeringcheck markTechnical Product Managementcheck markTechnology Managementcheck markTechnical Supportcheck markAdministrative & Officecheck markEnvironmental Health & Safetycheck markGeneral Manager/Location Managercheck markOperations Managementcheck markPlant & Facilities Managementcheck markProcurementcheck markProcess Managementcheck markQuality Managementcheck markSupply Chain & Logisticscheck markGovernment & Militarycheck markHR Generalists & Business Partnerscheck markHR Managementcheck markHR Compensation & Benefitscheck markHR Recruitment & Placementcheck markLegal & Regulatorycheck markOrganization Development & Trainingcheck markBusiness Analysischeck markBusiness Project Managementcheck markTechnical Project Managementcheck markProgram Managementcheck markArchitecture & Interior Designcheck markChemical Engineeringcheck markCivil Engineeringcheck markConstruction & Real Estatecheck markEngineering Managementcheck markElectrical Engineeringcheck markEnvironmental Engineeringcheck markIndustrial Engineeringcheck markMechanical Engineeringcheck markHealthcare Managementcheck markMedicinecheck markNursingcheck markAllied Health Professionalscheck markPharmacy
    Where I've Worked
    A

    Mar 2020 – Present

    IT Technician Lead (IT Support, Logistics, Administrative)

    Advanced Call Center Technologies, LLC
    E

    Jun 2018 – Feb 2020

    Senior HR-Training Lead

    EdgeCore Business Solutions
    I

    Sep 2017 – May 2018

    Training Manager

    Incenter Solutions LLC
    T

    Feb 2015 – Jan 2017

    Case Management & Financial Specialist

    Teleperformance Call Center
    O

    Jun 2014 – Feb 2015

    Pharmacy Benefits Specialist

    Optum Call Center (Catamaran)
    L

    Jun 2010 – Mar 2014

    OD and Training Consultant

    LCC Retail Group
    C

    Jun 2009 – May 2010

    Sales Training Manager

    Concentrix Call Center
    I

    Jun 2005 – Feb 2008

    Training Manager

    IBM Call Center
    C

    Mar 2002 – Apr 2005

    Learning & Development Manager

    Client Logic Call Center
    Where I've Studied

    In Progress

    Masters, Communication Arts

    Ateneo De Manila University

    1993

    H.S. Diploma

    University of Asia and the Pacific

    1989

    H.S. Diploma

    Colegio San Agustin

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    Advanced Call Center Technologies, LLC

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