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    Paolo Rosal

    Redding, California

    IT Technician Lead (IT Support, Logistics, Administrative)

    Advanced Call Center Technologies, LLC


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    Where I've Worked

    Mar 2020 – Present

    IT Technician Lead (IT Support, Logistics, Administrative)

    Advanced Call Center Technologies, LLC

    Jun 2018 – Feb 2020

    Senior HR-Training Lead

    EdgeCore Business Solutions

    Sep 2017 – May 2018

    Training Manager

    Incenter Solutions LLC

    Feb 2015 – Jan 2017

    Case Management & Financial Specialist

    Teleperformance Call Center

    Jun 2014 – Feb 2015

    Pharmacy Benefits Specialist

    Optum Call Center (Catamaran)

    Jun 2010 – Mar 2014

    OD and Training Consultant

    LCC Retail Group

    Jun 2009 – May 2010

    Sales Training Manager

    Concentrix Call Center

    Jun 2005 – Feb 2008

    Training Manager

    IBM Call Center

    Mar 2002 – Apr 2005

    Learning & Development Manager

    Client Logic Call Center
    Where I've Studied

    In Progress

    Masters, Communication Arts

    Ateneo De Manila University


    H.S. Diploma

    University of Asia and the Pacific


    H.S. Diploma

    Colegio San Agustin

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    Advanced Call Center Technologies, LLC

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