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    David Joseph

    Roslindale, Massachusetts

    Contact Center Team Manager

    Bank of America

    Specialties

    Administrative & Office

    General Manager/Location Manager

    Operations Management

    Process Management

    Quality Management

    Where I've Worked

    Jul 2005 – Aug 2013

    Contact Center Team Manager

    Bank of America

    Oct 2000 – Feb 2003

    Manager of Member Services

    Tufts Health Plan

    Oct 1989 – Aug 2000

    Assistant Vice-President / Senior Manager

    Bank of America

    Aug 1989 – Aug 2000

    Bank of America

    Aug 1980 – Jul 1988

    Cash Letter Monitoring Analyst / Operations Assistant

    Federal Reserve Bank
    Where I've Studied

    2000

    MBA, Business Administration

    Lake Forest Graduate School

    BS, Management

    Boston State College

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