Keller, Texas
May 2010 – Present
IT Infrastructure Manager - Projects and Services
Nov 2003 – Sep 2009
Management Consulting, Information Technology, Systems Integration, and Business Process Outsourcing
Oct 2002 – May 2003
Call Center Consultant
customer support, skilled industrial and general labor segments
Jul 1998 – May 2002
Call Center Implementations Manager
Implementations Manager
Oct 1994 – Jul 1998
Call Center Team Manager
Anderson College
H.S. Diploma
Fairhaven College
Specialties
Manager, Airport Customer Operations
Analyst/Senior Analyst, Strategic Planning and Analysis
Senior Analyst, IOC Strategic Alignment