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    Daryl McCall

    Austin, Texas

    Covid-19 Task Force Incident Case Manager

    Texas State Department of Health and Human Services

    Service & Support Operations Leader

    Contact Center Specialist with exposure in areas such as Management, Associate Engagement, Technical and IT Support, Customer Service, and Project Management experienced with technologies such as HHS software’s, SAP, CRM, Salesforce, and Service-Now.

    Specialties

    check markIT Consulting

    check markQuality Assurance

    check markSystem & Network Administration

    check markTechnical Product Management

    check markTechnology Management

    check markTechnical Support

    Where I've Worked
    T

    May 2020 – Present

    Covid-19 Task Force Incident Case Manager

    Texas State Department of Health and Human Services
    K

    Mar 2007 – Nov 2020

    Technical Operations Support Team Lead

    Kavo Kerr Envista Corp
    V

    Jun 2003 – Mar 2007

    Operations Manager

    VVHT Enterprises
    U

    Apr 1987 – Apr 2003

    Intelligence Analyst

    United States Army
    Where I've Studied

    1996

    Masters, Legal Studies

    University of Derby at Buxton

    1992

    BS, Information Technology

    Upsala College

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    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

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    Texas State Department of Health and Human Services

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