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    Danny Arias

    Wilmington, Delaware

    IT Service Desk Manager - Vice President

    AMALGAMATED BANK IT Service Desk

    Specialties

    Business Intelligence & Analytics

    Database Administration

    Data Science & Machine Learning

    DevOps & Site Reliability

    Hardware Development

    IT Consulting

    IT Security

    Quality Assurance

    Software Development

    System & Network Administration

    Systems Architecture & Engineering

    Technical Product Management

    Technology Management

    Technical Support

    Where I've Worked

    Jan 2013 – Jan 2014

    O&T Risk Management

    CITIGROUP
    C

    Jan 2008 – Jan 2013

    Incident/Problem Manager/Team Lead

    CITIGROUP Service Quality Group
    I

    Jan 2007 – Jan 2008

    Infrastructure Analyst

    INSURANCE SERVICES OFFICE (ISO)

    Jan 2000 – Jan 2007

    Technical Analyst

    CITIGROUP
    A

    2015 – 2020

    IT Service Desk Manager - Vice President

    AMALGAMATED BANK IT Service Desk
    C

    2013 – 2015

    IT Risk Business Analyst - Vice President

    CITIGROUP O&T IT Risk Management
    C

    2008 – 2013

    IT Service Management Team Lead - Assistant Vice President

    CITIGROUP Service Quality Group
    C

    2000 – 2007

    Technical Analyst

    CITIGROUP Data Center
    Where I've Studied

    BS, Management Information Systems

    New Jersey Institute of Technology

    MS, Information Systems

    Stevens Institute of Technology

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    AMALGAMATED BANK IT Service Desk

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