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    Daniel Akalou

    Bel Air, Maryland

    Business Change Manager

    Ikea

    Specialties

    check markGeneral Manager/Location Manager

    check markOperations Management

    check markProcess Management

    check markQuality Management

    Where I've Worked
    Ikea logo

    Feb 2018 – Present

    Business Change Manager

    Ikea
    I

    2018 – Present

    CHANGE MANAGER-Sales & CX

    IKEA-Malmo
    Ikea logo

    Aug 2017 – Feb 2018

    Deputy Store Manager

    Ikea
    I

    2017 – 2018

    Deputy Market Manager

    IKEA-Malmo
    I

    2013 – 2017

    General Manager

    IKEA-Malmo
    IKEA logo

    Aug 2013 – Nov 2016

    GENERAL MANAGER, US ECOMMERCE

    IKEA
    A

    Jan 2004 – Nov 2016

    Reduced staff turnover

    all US stores
    IKEA logo

    May 2002 – Aug 2013

    GENERAL MANAGER, US ECOMMERCE AND CONTACT CENTER

    IKEA
    DELUXE FINANCIAL SERVICES logo

    Jan 2001 – May 2002

    CONTACT CENTER DIRECTOR, SYRACUSE CUSTOMER CARE CENTER

    DELUXE FINANCIAL SERVICES
    W

    Jan 2001 – Dec 2001

    Delivered product sales penetration and incremental revenue targ

    Wachovia/First Union
    T

    Jan 2001 – Dec 2001

    The Syracuse Customer Care Center
    DELUXE FINANCIAL SERVICES logo

    Jul 2000 – Jan 2001

    IT MANAGER, SYRACUSE CUSTOMER CARE CENTER

    DELUXE FINANCIAL SERVICES
    Where I've Studied

    Syracuse University

    BS, Advertising

    University of Texas

    MA

    Public Administration (Maxwell School

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