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    Chris Mascaro

    Marietta, Georgia

    Director of Contact Center Operations

    Delta Dental


    General Manager/Location Manager

    Operations Management

    Where I've Worked

    Mar 2018 – Present

    Director of Contact Center Operations

    Delta Dental

    Feb 2015 – Mar 2018

    Director of Customer Service and Call Center Operations


    Nov 2012 – Feb 2015

    Director of Operations

    The Network

    Mar 2011 – Nov 2012

    Program Director

    Governors' Office of Customer Service

    Mar 2010 – Dec 2010

    Director of Customer Service

    Integrated Broadband Services

    Feb 2007 – Oct 2009

    Director of Operations

    Comcast, Atlanta Region

    Jul 2000 – Dec 2006

    Group Manager- Good Answer® Consumer Services

    Coca-Cola Customer Communications Center

    Jul 1999 – Jul 2000

    staff and utilization of new productivity tools

    Coca-Cola Customer Communications Center

    Jul 1997 – Jul 1999

    Operations Staffing Manager

    GE Capital Card Services

    Jan 1996 – Jul 1997

    Operations Analyst

    GE Appliances
    Where I've Studied

    In Progress

    BA, Organizational Management

    Warner University

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