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    Charissa Klotz

    Seattle, Washington

    Sr Operations Analyst/Major Incident Management Consultant

    kaiser permanente

    Specialties

    check markTechnical Product Management

    check markTechnology Management

    Where I've Worked
    kaiser permanente logo

    Jun 2017 – Present

    Sr Operations Analyst/Major Incident Management Consultant

    kaiser permanente
    B

    2012 – 2016

    It Service Desk Manager

    Boulder Community Hospital
    Quantum Corporation logo

    2010 – 2011

    Level 2 Call Center Manager

    Quantum Corporation
    quantum corporation logo

    2010 – 2011

    Level 2 Service Desk Manager

    quantum corporation
    Dell Computer logo

    2004 – 2008

    Service Delivery Manager & Sr Global Program Manager

    Dell Computer

    2004 – 2008

    Service Delivery Manager & Sr Global Program Manager

    Mcdata Corporation logo

    Jan 2001 – Jan 2004

    Manager, Software Quality Engineering

    Mcdata Corporation
    Sun Microsystems logo

    Jan 1997 – Jan 2001

    Personal Technical Account Support Manager, Americas

    Sun Microsystems
    G

    Jan 1995 – Jan 1997

    Manager, Customer Service Center (third Party Maintainer)

    Grumman Systems Support Corporation
    G

    1995 – 1997

    Manager, Customer Service Center (Third Party Maintainer)

    grumman systems corporation
    Where I've Studied

    Bachelors, BUSINESS ADMINISTRATION & COMPUTER SCIENCE

    Regis University

    Certification

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