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    Carren Heinser

    Columbia, Maryland

    Director of Patient Experience and Service Excellence

    MedStar Washington Hospital Center

    Specialties

    check markHealthcare Management

    Where I've Worked
    MedStar Washington Hospital Center logo

    Jul 2018 – Mar 2021

    Director of Patient Experience and Service Excellence

    MedStar Washington Hospital Center
    Mercy Medical Center logo

    Feb 2016 – Jul 2018

    Director of Service Excellence

    Mercy Medical Center
    The Johns Hopkins Health System logo

    Jan 2010 – Jan 2016

    Patient Experience Coach/Manager

    The Johns Hopkins Health System
    Johns Hopkins Hospital logo

    Dec 2007 – May 2009

    Performance Development Operations Manager

    Johns Hopkins Hospital
    Baptist Hospital logo

    Sep 2004 – Nov 2006

    Manager, Service Excellence

    Baptist Hospital
    Baptist Hospital logo

    Sep 2001 – Jul 2004

    Manager, Patient and Guest Services

    Baptist Hospital
    Where I've Studied

    2002

    MS, Management

    St. Thomas University

    2000

    BS, Communication

    Florida International University

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