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    Carolyn McArthur

    Saint Petersburg, Florida

    Sr. Asst. Vice President-Implementation Leader & Program Manager

    EXL Service

    Implementation Leader & Program Manager

    Specialties

    check markBusiness Analysis

    check markBusiness Project Management

    check markTechnical Project Management

    check markProgram Management

    Where I've Worked
    EXL Service logo

    2018 – Present

    Sr. Asst. Vice President-Implementation Leader & Program Manager

    EXL Service
    EXL Service logo

    2018 – Present

    Sr. Assistant Vice President - Implementation Leader

    EXL Service
    N

    2017 – 2018

    Director of Technology & Systems

    Navy Mutual Aid Association
    T

    2012 – 2016

    Consultant - Program Manager, Product Manager, QA Leader & Sr. Business Systems Analyst

    The Life & Annuity Group (Contract to Navy Mutual Aid Association)
    T

    2011 – 2012

    Consultant - Product Configuration Leader & Actuarial Sr. Business Systems Analyst

    The Life & Annuity Group (Contracted to Accenture)
    T

    2009 – 2011

    Consultant - Actuarial Sr. Business Systems Analyst - Insurance Sales Illustrations

    The Life & Annuity Group (Contracted to Knights of Columbus)
    T

    2008 – 2009

    Consultant - Sr. BSA-Process Modeler & Research Analyst

    The Life & Annuity Group
    T

    2007 – 2008

    Consultant - Sr. Business Systems Analyst - New Business & Underwriting

    The Life & Annuity Group (Contracted to Ebix & Sun Life)
    T

    2007 – 2008

    Consultant - Actuarial Sr. Business Systems Analyst

    The Life & Annuity Group (Contracted to Accenture)
    T

    2006 – 2007

    Consultant - Actuarial Sr. Business Systems Analyst, Product Configuration & Conversion Analyst

    The Life & Annuity Group (Contracted to Se2 /Accenture)
    T

    2005 – 2006

    Consultant - Actuarial Sr. Business Systems Analyst

    The Life & Annuity Group (Contracted to Andesa)
    Voya logo

    2003 – 2005

    Sr. Business Systems Analyst

    Voya
    The Hartford Financial Services Group, Inc logo

    2003 – 2003

    Consultant - Group Benefit Division (GBD)

    The Hartford Financial Services Group, Inc
    Voya logo

    2000 – 2002

    Sr. Business Systems Analyst / Business Systems Manager

    Voya
    T

    1998 – 2000

    Consultant

    The Life & Annuity Group (aka Mattioda Associates) (Contracted to Travelers)
    A

    1988 – 1998

    Sr. Business Systems Analyst

    Aetna
    Where I've Studied

    2018

    Bachelors, Applied Management

    Grand Canyon University

    2016

    Associates, Information Technology

    University of Phoenix

    1989

    Certificate, Computer Science & Management

    Capital Community College - Hartford

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    EXL Service
    Sr. Analytics Consultant, Decision Analytics (Fraud)
    Less than 5 years of experience
    Vice President, Decision Analytics Services
    Analytics Engagement Manager, Decision Analytics
    5 - 7 years of experience
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