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    Carl Howard

    Carrollton, Texas

    VP, Service Management Office

    Firescope

    Specialties

    Business Intelligence & Analytics

    DevOps & Site Reliability

    IT Consulting

    IT Security

    Quality Assurance

    Technical Product Management

    Technology Management

    Technical Support

    Where I've Worked

    Sep 2018 – Present

    VP, Service Management Office

    Firescope

    May 2016 – Aug 2018

    Director, Service Management Office

    Torchmark
    S

    Mar 2014 – Apr 2016

    Global ITSM Practice Lead

    Stefanini
    P

    Apr 2013 – Mar 2014

    SME/SR. ITSM Process Architect

    Partners Health Care
    A

    Apr 2012 – Apr 2013

    SME/SR. ITSM Consultant

    American Express (IBM Project Office)

    Sep 2011 – Apr 2012

    APAC Regional Head of Service Level & Availability Management

    Citigroup Inc

    Oct 2010 – Mar 2011

    Process Development Manager/Global Vice President

    Deutsche Bank
    A

    Jun 2006 – Sep 2010

    Managing Director/Partner/Owner

    Availi Corp
    Where I've Studied

    1994

    Associates, Applied Science (No Degree)

    Community College of the Air Force

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