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    Brian Leeson

    Roseburg, Oregon

    Senior Director, Operations

    First Call Resolution (fcr)

    Specialties

    Administrative & Office

    Environmental Health & Safety

    General Manager/Location Manager

    Operations Management

    Plant & Facilities Management

    Procurement

    Process Management

    Quality Management

    Supply Chain & Logistics

    Government & Military

    Where I've Worked
    A

    Jan 2012 – Jan 2014

    Manager, Contact Centre Support

    Alberta Health Services, Health Link Alberta
    A

    Jan 2008 – Jan 2012

    Senior Manager, Navigation Services

    Alberta Health Services, Health Link Alberta
    D

    Oct 2004 – Jun 2008

    Contact Centre Manager

    Dell Canada
    F

    May 2019 – Feb 2020

    Site Director

    First Call Resolution (fcr)
    F

    Feb 2020 – Present

    Senior Director, Operations

    First Call Resolution (fcr)
    A

    Feb 2014 – Apr 2019

    Manager, Member Services Centre

    Alberta Pensions Services Corporation
    Where I've Studied

    2017

    Manager Tools

    Manager Tools

    2017

    Contact Centre Expo Attendee

    International Customer Management Institute

    2014

    Management Essentials

    Ken Blanchard

    2009

    Coaching & Monitoring

    International Customer Management Institute

    2008

    Essential Skills & Knowledge for Effective Contact Centre

    International Customer Management Institute

    2005

    Management & Leadership Development

    Dell Canada

    2004

    Certificate, Network Technologies

    Northern Alberta Institute of Technology

    1999

    Bachelors, Arts

    Grant McEwan College

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    First Call Resolution (fcr)

    In the Media

    Social Media