Allentown, Pennsylvania
Apr 2017 – Present
Associate Director of National Operations
Oct 2015 – Apr 2017
Sr. Manager of Customer Care Operations
Oct 2012 – Jul 2014
Global Workforce Management and Dialer Operations Manager
Oct 2011 – Oct 2012
Contact Center Workforce Operations Manager
Feb 2011 – Oct 2011
Command Center Leader
Feb 2010 – Feb 2011
Reporting and Budgeting and Workforce Management Manager
Jul 2009 – Feb 2010
Service Delivery Manager (Operations Manager)/Workforce Manager
Jun 2006 – Jul 2009
Workforce Management Liaison
Dec 2005 – Jun 2006
Workforce Manager
Aug 2005 – Dec 2005
Workforce Management Capacity Planning Analyst
Aug 2004 – Aug 2005
Resource Manager Group Manager
Sep 2001 – Aug 2004
Workforce Management Support Operations Specialist
Jan 2002 – Jan 2003
Adherence Specialist
Sep 2001 – Jan 2002
Customer Care Specialist
Jan 2001 – Sep 2001
Jan 2000 – Sep 2001
Accounts Receivable Analyst
Sep 1999 – Jan 2000
Assistant Manager
Masters, Information Systems Management
BS, Network Administration
DeVry University
BS, Marketing
Ohio State University - Columbus
Customer Stewart
Specialties
Senior Health System Manager, Cardiovascular (New Mexico & West Texas) - Janssen Pharmaceuticals, Inc.
Director, Software Engineering
Regional Therapy Advancement Manager (Maryland/D.C.) - Biosense Webster, Inc.