April Hannah Olsen

Charlotte, North Carolina

Sr. Director, Global Services-Facebook, ITRenew

Experience at:
Premium Retail Services, Client Services & Data Analytics-Google, Charter Communications

I’m interested in mentoring people from:

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked
    I

    May 2018 – Present

    Sr. Director, Global Services-Facebook

    ITRenew
    I

    2018 – Present

    Sr. Director, Global Services

    ITRenew

    Nov 2016 – May 2018

    Sr. Director, Business Operations and Analytics

    Premium Retail Services
    C

    Jan 2016 – Jan 2018

    Sr. Director

    Client Services & Data Analytics-Google

    May 2016 – Nov 2016

    Manager Process Excellence

    Premium Retail Services

    Apr 2014 – May 2016

    Senior Application Analyst

    Charter Communications

    Jan 2014 – Jan 2016

    Senior Systems Application Analyst CRM Administrator

    Spectrum
    Y

    Jan 2011 – Apr 2014

    Senior Manager-Sales Operations

    YP Marketing & Advertising

    Jan 2011 – Jan 2014

    Senior Manager-Customer Success

    At&t
    P

    Mar 2007 – Jan 2011

    Sales Support Administrator

    Process Improvement AT&T

    Jan 2007 – Jan 2011

    Sales Support Administrator CRM

    At&t
    P

    Mar 2006 – Mar 2007

    Marketing and Advertising Cyber Sales Representative

    Process Improvement AT&T

    Jan 2006 – Jan 2007

    Sales Representative-Customer Success

    At&t

    Sep 2003 – Mar 2006

    Inside Sales Specialist

    AT&T Wireless
    A

    Jan 2001 – Jan 2006

    Inside Sales Specialist

    AT&T Wireless and AT&T Authorized Dealer
    T

    Jan 2001 – Sep 2003

    Regional Sales Manager

    The Mobile Solution AT&T Wireless Authorized Retailer

    2016 – 2018

    Sr. Director, Client Services & Data Analytics

    Google

    2014 – 2016

    Senior Systems Application Analyst CRM and Product Lead

    Spectrum

    2006 – 2007

    Sales Representative - Customer Success

    At&t

    2001 – 2006

    Inside Sales Specialist

    At&t
    Where I've Studied

    2016

    MBA, Information Systems

    Ashford University Forbes School of Business

    2015

    Certificate, Certified Lean Principles

    Purdue University

    2014

    Certificate, Certified Lean Six Sigma Green Belt

    Purdue University

    2013

    Masters, Organizational Management | Project Management

    Ashford University

    2011

    BA, Organizational Management

    Ashford University

    Information Systems | Product Management

    Product Management and Customer Success practitioner with over 12 years experience successfully building and launching new teams and systems. Strong acumen in system architecture, product roadmapping and implementation of CRM systems and processes.

    Specialties

    Business Analysis

    Business Project Management

    Program Management

    Technical Project Management

    Ask Me for a Referral

    ITRenew

    In the Media

    Social Media