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    Allen Tack

    Lebanon, Tennessee

    Call Center Director / Technical Support

    Uniguest

    Hands-on senior operations and services leader

    Known for building and transforming diverse enterprise-level, peak performance teams. Experienced in developing and implementing strategic change and exceeding goals and fueling the culture with pride and accomplishment.

    Specialties

    check markBusiness Intelligence & Analytics

    check markTechnology Management

    check markTechnical Support

    Ask Me About

    Business Management
    Call Center Operations
    Customer Care
    Customer Experience / Loyalty
    Departmental Evolution
    Efficiency / Productivity
    Managed Services
    Office Culture
    People Development
    Six Sigma / LEAN
    Where I've Worked
    U

    2014 – 2019

    Call Center Director / Technical Support

    Uniguest
    Dell logo

    2011 – 2014

    Marketing Operations Manager

    Dell
    Dell logo

    2010 – 2011

    Marketing Operations Manager

    Dell
    Dell logo

    2009 – 2010

    Marketing Programs Deployment Manager and PMO

    Dell
    Dell logo

    2005 – 2009

    Global Contact Center Operations Area Manager

    Dell
    Dell logo

    2000 – 2005

    Contact Center Manager - Tech Support / Care / Sales

    Dell
    Dell logo

    1999 – 2000

    Contact Center Agent - Tech Support / US Consumer

    Dell
    Where I've Studied

    In Progress

    BS, Mass Communications, Business & Sound Engineering

    Middle Tennessee State University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    Uniguest

    In the Media

    Social Media