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    Alex Lozano

    Glendale, California

    Workforce Manager

    Postmates

    Seasoned Workforce Manager & Customer Care Expert with Specific Focus on Startup Companies

    I'm a seasoned Workforce & Customer Care Manager with 15+ years of forecasting & scheduling leadership and team development experience in the startup arena. Recognized for demonstrating a natural aptitude for customer support strategy, as well as for scaling operations and interacting with both B2B and B2C customers, I have a history of contributing directly to company growth and expansion throughout my career.

    Specialties

    check markAdministrative & Office

    check markOperations Management

    check markProcess Management

    check markQuality Management

    check markGovernment & Military

    Ask Me About

    Budgets
    Contact Centers
    Forecsting
    Leadership/Team Building
    Scheduling
    Startups
    Vendor Management
    Workforce Management
    Where I've Worked
    Postmates logo

    Apr 2017 – Jan 2018

    Workforce Manager

    Postmates
    Spothero logo

    Aug 2015 – Jan 2017

    Senior Workforce Manager

    Spothero

    Sep 2014 – Aug 2015

    Workforce Manager

    Mar 2013 – Sep 2014

    Restaurant Care Manager

    Mar 2011 – Mar 2013

    Customer Care Manager

    B

    Jun 2009 – Oct 2010

    Business Analyst

    Bankers Life & Casualty
    Where I've Studied

    Depaul University

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Ask Me for a Referral

    In the Media

    Social Media