Alpharetta, Georgia
Specialties
Business Analysis
Business Project Management
Technical Project Management
Program Management
Jan 2010 – Present
Responsible for Service Level Agreement (SLA)
Aug 2017 – Present
Global Deployment Manager - Voice Transformation
Oct 2015 – Jul 2017
Global Program Manager - Voice Transformation
Sep 2015 – Sep 2015
Transformation Program Manager - Americas Region
Jan 2013 – Dec 2013
IPT Program Manager - Americas Region
Oct 2011 – Dec 2012
Project Manager
May 2011 – Oct 2011
Global Lead - ISP Service Level Management
Jan 2005 – Jan 2010
Customer Service Management
Jan 2004 – Jan 2010
Jan 2004 – Jan 2005
Telecommunications Operations Manager
Jan 1987 – Jan 2004
2005 – 2010
Field Support Coordinator
2004 – 2005
1997 – 2004
"sourcing" partner
1987 – 1997
Telecommunications Consultant
Telecommunications
DePaul University
Bachelors, Business Administration
Georgia State University