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    Aaron Smith

    Cary, Illinois

    Technical Support Analyst

    Ex Libris, a division of ProQuest


    Business Intelligence & Analytics

    Database Administration

    Data Science & Machine Learning

    DevOps & Site Reliability

    Hardware Development

    IT Consulting

    IT Security

    Quality Assurance

    Software Development

    System & Network Administration

    Systems Architecture & Engineering

    Technical Product Management

    Technology Management

    Technical Support

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

    Where I've Worked

    Aug 2018 – Present

    Technical Support Analyst

    Ex Libris, a division of ProQuest

    Aug 2018 – Feb 2019

    Technical Support Analyst

    Ex Libris

    Oct 2011 – Aug 2018

    Application Support Specialist II


    Apr 2016 – Apr 2017

    Library Technical Services Coordinator

    Sidley Austin LLP

    Jan 2002 – Dec 2010

    customer service, and warehouse teams; instructing paraprofessio


    Jan 2000 – Jan 2002

    IT Troubleshooter/Technical Support Representative

    Lexmark International

    Jan 1995 – Jan 2001

    Foreman; Customer Service Coordinator

    WYNCOM, Inc

    Jan 2011 – Jan 2018

    Application Support Representative

    Live Nation
    Where I've Studied

    BA, German

    University of Kentucky

    Esting, Germany

    Kentucky Institute for International Studies Exchange Program in Esting

    MS, Knowledge Management

    Florida State University

    Ask Me for a Referral

    Ex Libris, a division of ProQuest

    In the Media

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