Gathers competitive product & market information and performs competitive analyses; responsible for the development, maintenance, and on-going contributions to/of a company-accessible database thereof.
Resolves product or service problems by clarifying the customer's complaint; determines cause of the problem and selects and provides the best solution to solve the problem; expedites correction or adjustment and follows up to ensure resolution.
Assists Senior Management as needed in communications with Business areas and ISD user groups at all levels; also assists in staff management activities including hiring recommendations, performance evaluations, and training both employees and contractors.
Execute marketing and sales plans to achieve Power Assist Bicycle and region based on MTP and Annual Plans; implement marketing and sales programs; provide customer service and retailer support; organize and operate product demonstrations and events.
Analyze dealer and territory performance trends using company reporting and ad hoc analyses to identify market opportunities and emerging risks; monitor competitors' activity, gather data on competitors' pricing and promotional activity, and collect feedback from dealer customers on company programs and processes to drive improvements.
Provide operational support, and troubleshooting assistance on software application related issues working with business on a daily basis; research, configure, develop, and implement new Siebel application enhancements/ functionality as part of a development team to meet the business requirements.