Accomplishes staff results by hiring, communicating job expectations, planning, monitoring, and appraising job results to ensure department goals are met, and promoting employee personal growth and development.
Develop and maintain the appropriate metrics to track corporate quality and report to the executive team on major product quality issues and provide regular (quarterly) updates on overall quality related issues.
Assures an environment of self-sustaining, continuous improvement consistent with corporate objectives by driving improvements in throughput times and eliminating waste in a manner that is measurable and provides value to the product and/or service that is delivered.
Utilizes judgment based on industry best practices to arrive at workable solutions, and provides second level technical support, which includes user management, call management, and application security.
Oversees the development of production and process control information, prepares technical analysis, recommends manufacturing methods and processes required to meet design objectives on new or improved products and/or processes.