StellaService Inc. is a privately held American information and measurement company with headquarters in New York City (USA). The company measures and rates the customer service performance of online companies in a process audited by global accounting and auditing firm KPMG. Founded in 2009, it produces both Stella Metrics (a mystery shopping platform) and Stella Connect (a customer feedback system). The company was founded in 2009 by Jordan Leiser and John Ernsberger, college roommates at Bucknell University, and incorporated in 2010. Leiser serves as StellaService’s Chief Executive Officer and Ernsberger serves as the EVP of sales and service. In 2013 the company received $15 million from a series B round of financing led by Norwest Venture Partners. As of that year the company had raised a total of $22.2 million in financing from investors including Battery Ventures, Consigliere Brand Capital, DFJ Gotham Ventures, RRE Ventures. In 2015 StellaService raised an additional $15 million from Toba Capital and Novel TMT, in a series C round led by Comcast Ventures. The company is headquartered in New York City. The company launched Stella Metrics in February 2013, a software as a service offering that syndicates the company’s proprietary data to online retailers. The company focuses on measuring the customer service performance of retail and eCommerce companies. This is done through hiring a few hundred shoppers to make purchases or returns at companies in the US or UK, and then measuring the quality of delivery, refund speed, and response times via phone or email. Google also licenses StellaService data and utilizes it in the star rating system used on Google AdWords. In addition to this, Stella Metrics has also been integrated into the Google Merchant Profile system.