Handles moderate to complex Casualty claims of high dollar value that may involve complex coverage issues; identify vendors with the appropriate skill sets for the situation and effectively manage the vendors to achieve satisfactory results on both expense and indemnity costs.
Work in a cooperative manner with the Commercial Lines Business Analyst in the creation and implementation of strong reporting metrics to measure the overall performance of the Personal Lines Inspection Process.
Work directly with application development teams, other I&O teams and vendors in support of internal and external web-based applications; uses exceptional technical analysis and troubleshooting skills.
Provide effective and timely communication on risk selection and decisions and provide ongoing service to endorsement changes; develop and maintain full knowledge of all forms, coverages, ratings, and manuals for the specific line being underwritten.
Effective communication skills are necessary to articulate issues, recommendations, solutions and directions to a variety of audiences including the company's senior officers, regional field leadership, business partners and independent agents.
Drive business processes that affect our processes to streamline - this includes working with accounting, budgeting, product business partners, etc. Increase productivity by developing automated reporting tools.