Ensure total coordination of customer service at all levels throughout the process, from the initial order inquiry through final confirmation of product delivery. Our products are "configured to order," work closely with the customer through the application engineering process, and you'll need to have a strong understanding of the multiple touch points throughout the process so you can help define where improvement can happen.
Understand regional market conditions and competitive environment, providing regular updates on market conditions and identifying gaps in the product portfolio to meet market requirements.Support development plans for growth and communicate progress and corrective actions necessary for success with leadership teams.
Supports the life-cycle of product(s) in production including the redesign of existing products and general laboratory testing for proof of concept and evaluation testing. Includes new product design, rationalization of existing product lines, redesign for cost reductions or product standardization and product line expansions.
Manage existing customer contacts within the assigned territory and develop new contacts. In concert with the Sales Manager, develop a comprehensive, annual sales plan for the assigned territory and key accounts.
Responsible for the design and analysis of industrial equipment and machinery including the determination of product size, product specifications, capacities, design parameters, and performance to meet company requirements.