ServiceMax is a private company and a provider of cloud-based field service management solutions for technicians, managers and executives. ServiceMax offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. The company has offices in Pleasanton, California; Austin, Texas; Bangalore, India; Tokyo, Japan; Sydney, Australia and London, England. ServiceMax’s platform is built on SalesForce force.com cloud technology. ServiceMax’s cloud-based, mobile-ready field service software solution supports companies across industries to manage contracts, scheduling and parts. It also provides SaaS (Software as a Service) mobile and cloud solutions for parts logistics, work order management, communication and analytics accessible through mobile devices. Customers include communications, technology, industrial equipment, medical devices, and utilities industries. In January 2016, ServiceMax introduced Connected Field Service, an Internet of things (IoT) solution that connects machines directly to the technicians who service them. In April 2016, the company introduced Service Performance Metrics, a measurement framework for using field service data to optimize and govern business activity. Customers include communications, technology, industrial equipment, medical devices and utilities industries. As of January 2016, the ServiceMax platform includes mobile, cloud, Internet of things and web offerings.