Provide answers, share standard methodologies and solve technical issues that Segment customers are facing. Most customer interactions happen within Zendesk, with a few phone calls, in-person meetings, and Slack chats sprinkled in.
Critical connection point between our core engineering, product and design organization and customer success. The ability to forge deep relationships with colleagues and collaborate on complex organizational and customer issues should energize you.
Own the ultimate success of our Enterprise customers, ensuring they realize the full value of the Segment platform; drive product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy.
Designing systems which scale seamlessly according to demand; building highly available real time and large-scale event processing pipelines; handling mutable shared state, with low latency update requirements, across a variety of SQL and NoSQL database platforms.