Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. The companys flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management.[not in citation given] As of March 2015[update] Samanage had more than 600 customers in 51 countries. Founded in 2007 by Doron Gordon, Samanage first delivered an IT asset management solution to the market in 2010 after a three-year development and testing period. This was followed by a service desk functionality in 2011, after development and testing over two years. The Samanage application is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system (originally derived from OCS-NG, but the agent as of 2016 is running a custom Ruby agent): that collects data from Windows, Mac, Linux, and Unix systems; and then normalizes and categorizes the data for simplified consumption. The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The Samanage REST API allows for integration with hundreds of applications. Samanage quickly deploys application updates that are immediately available to all customers because there are no versions or releases of Samanage.