Establishes and promotes the ERM risk framework, in conjunction with the vision of the SVP, and directs and coordinates an enterprise-wide risk management program that includes all aspects of risk to the organization.
Assist other member on the team in working with law enforcement, credit unions, leadership, Human Resources and Legal to identify and investigate unauthorized or fraudulent activities, both internal and external to the company.
Develop and maintain strong account relationships to achieve high client satisfaction ratings as reflected in member-owner and performance evaluation surveys. Act as primary point of contact for credit union for operational support and escalated issue resolution.
Create, apply, and maintain Roles Based Access Controls (RBAC) within Quest One identity and access management suite, including automated workflows to assign entitlements; maintain and administer application.
Resolve customer escalations involving phishing, malware, and anomalous network or server behavior; utilize technical and customer skills to identify security problems, policy violations and high-risk threats; use independent judgment to resolve issues in a timely manner before escalation is needed.
Provide strategic direction, management, and development for staff of leaders and service executives and member services accountable for the delivery of assigned operational services supported by the company.
Lead analysis of market problems for the product area using an outside-in approach; conduct feasibility studies, leveraging market data, market planning, testing, focus groups and other industry sources.