Develop innovative ideas to build and optimize global loyalty & customer engagement programs.Provide thought leadership in areas of customer loyalty, retention, acquisition, advocacy and mobile engagemen
Performs day-to-day account work which may include: drafting a wide range of written materials, coordinating events, maintaining client and media contact, managing projects performed with and by others and supervising more junior staff.
Achieves staffing objectives by recruiting and evaluating job candidates. Proactively builds pipelines of diverse talent related to key business and hiring initiatives across the divisions, as well as for high turnover and hard to fill roles.
Manage TLG's thought leadership initiative including the development and management of an editorial calendar, sourcing of cases and topics, and project managing the development, packaging and distribution of thought leadership materials.
Support new business efforts and act as agency thought leader at industry events.Develop engagement strategies and plans, collaborate with creative teams and co-create engagement ideas from conceptualization to execution.
Collaborates with internal teams, including account leaders, creative, brand and engagement planning, Digital, Social, marketers, analysts, producers to drive the development of connections planning that achieve business goals
Build relationships with hiring managers and department heads (regular check-ins, walk the halls, employee issues, staffing needs, etc.). Providing guidance and coaching to both managers and employees.
Advanced knowledge of InDesign, Illustrator, Photoshop.Ability to take creative direction, attention to detail, organized, ability to balance multiple tasks, eye for color and design, good communication
Serve as the primary contact for healthcare clients, helping account leads to set and manage client expectations on a day-to-day basis and anticipating needs and developing solutions for clients and senior leadership.