Establish world-class standards and technical operations to deliver consistent, high-quality products across dispersed, global teams; D=develops long-range staffing and resource planning for organic and inorganic growth.
Focus on process improvement, productivity, automation and ensuring timeliness and accuracy of portfolio company financial statements; responsible for the end-to-end financial operations, compliance, reporting, audits and planning, effectively managing remote teams.
Create and manage engagement plans to help customers implement our software and services (includes activities such as kickoffs, implementation, data integration, facilitation of ongoing planning/forecasting processes, and delivery of periodic executive-level guidance on project decisions).
Maintain accountability for the technical delivery of the solution, including personally owning the resolution of the most technically challenging issues - working closely with various teams to ensure timely delivery.
Deliver aggressive quarterly quality and productivity targets that impact customer retention whilst not impacting costs; consistently review metrics to make strategic decisions and set team goals on a daily basis.
Explain to IT and Business Executives the benefits and business value of our various products, support and deployment capabilities; create business cases for our clients to champion within their organization.
Establish world-class standards and technical operations to deliver consistent, high-quality services across dispersed, global teams; adhere to metrics to enable effective measurement of key performance indicators.
Lead a small team of Software Engineers to apply software engineering practices and implement automation across all elements of solution delivery; create solutions architecture, algorithms, and designs for solutions that scale to the customer's enterprise/global requirements.
Monitor and manage the compliance with all relevant prescriptions, agreements, and indentures; understand thresholds for debt/credit leverage, periodic reporting and compliance certificates requirements and due dates.
Attain continuous process improvements across multiple operations disciplines including Software Engineering, SaaSOps, IT Ops, Support and Finance; hire, coach and manage 5-15 SVP-level executives owning a wide variety of critical business functions, but primarily focus on Software Engineering.
Contribute to new product imports and proof of concept trials as part of our growth and innovation strategies; report Team performance and analyze, plan, and execute improvement plans to reach aggressive goals.