NICE Ltd. (Hebrew: ???? ????????) is an Israel-based company, specialising in telephone voice recording, data security, and surveillance, as well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. Wikipedia
NICE Ltd. (Hebrew: ???? ????????) is an Israel-based company, specialising in telephone voice recording, data security, and surveillance, as well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. Wikipedia
Which side are you on? Tell us by commenting below with #teamrobot or #teamhuman.
We're curious! Robotics Process Automation: Friend or Foe? Tell us what you think by commenting below: #Friend or #Foe?
Everything you know about #custserv is going to be made obsolete by new technology channels in the next few years. Or is it? http://bit.ly/2AglRKS
WEBINAR presented by NICE and ICMI: Modern Standards for Measuring #ContactCenter Quality. Friday 13 Oct at 11am EDT. REGISTER NOW http://bit.ly/2ygt2UZ
Which side are you on? Tell us by commenting below with #teamrobot or #teamhuman.
We're curious! Robotics Process Automation: Friend or Foe? Tell us what you think by commenting below: #Friend or #Foe?
Everything you know about #custserv is going to be made obsolete by new technology channels in the next few years. Or is it? http://bit.ly/2AglRKS
WEBINAR presented by NICE and ICMI: Modern Standards for Measuring #ContactCenter Quality. Friday 13 Oct at 11am EDT. REGISTER NOW http://bit.ly/2ygt2UZ
The role is responsible for ensuring that highest quality work products are delivered as part of client engagements including: working with client and internal team members to outline and fulfill analytical business requirements and meet customer expectations based on defendable business intelligence.
Partner with Sales and Sales Engineering during the final stages of the sales process to understand the opportunity, mitigate early identified risks and ensure a successful implementation timeline with aligned NICE inContact resources.
Manage the entire sales process from targeting opportunities and engagement with decision makers through purchase order and implementation. This includes leading the sale, defining and implementing account strategy, and leveraging internal company resources such as coordinating engineering and support efforts for the account.
Master a deep understanding of the qualitative strategies and initiatives of the customer that articulate the goals of their company, including an understanding of the performance metrics or KPIs that will be used to measure the success of execution.
Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps
Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners.
Together with an Agile scrum team, write and update web application, services and database code in an enterprise product delivered as a private cloud or on premise analytics solution.
Identifies important potential technologies and approaches to address current and future needs within the enterprise, and evaluate their applicability and fit, as well as leading the definition of standards and best-practices for their use.
Determine and report on the analytics needed to evaluate content strategy and distill insights to drive better content engagement and improve content quality, processes and activation channels
Determine and report on the analytics needed to evaluate content strategy and distill insights to drive better content engagement and improve content quality, processes and activation channels
Direct the development and implementation of content processes, metrics, initiatives and technology/solutions to support and optimize asset creation, performance, activation and measurement
Determine and report on the analytics needed to evaluate content strategy and distill insights to drive better content engagement and improve content quality, processes and activation channels.
Maintain high level knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE inContact should develop to counter.
Maintain high-level knowledge of all other NICE inContact products/services, competitive product lines, and industry through self-education and NICE inContact's resources.
