Manage all aspects of order entry + fulfillment for an assigned portfolio of customers and sales directors. Partner with planning, deployment, and transportation to ensure demand awareness and inventory availability to ship on time and in full.
Work with accounting staff, IT and other functional groups to identify, recommend and implement automated processes in SAP and Syspro; lead system implementation, project management, and user testing + training; be the super user of all ERP systems.
Establish, track and communicate company wide quality goals and metrics across key areas of the business including sales, marketing, operations and leadership team; identify gaps in our quality systems and create the necessary documents, programs or systems to close those gaps.
Develop broad-based criteria, policy, procedural manuals, and standard work instructions based on best practices for the department to ensure consistent execution; lead the management of the warehouse management system (Synapse), including upgrades and reporting.