Manages the overall execution of an automotive program launch or program operations, from an operational, technology and financial perspective. Defines and scopes the project, based on client requirements.
Responsible for managing all aspects of the project by acquiring resources needed to define the scope, defining project objectives and strategies with client and project team members, monitoring and controlling service delivery and overseeing all post-event reporting. The ultimate goal is client retention as a result of superior service delivery.
Initiates the project by creating and maintaining project organizational chart. Meets with client to determine project deliverables and scope. Identifies and addresses any resource gaps. Oversees kick off meetings, or participates in turnover meeting (in the case of new business). Conducts continuous reviews and project deliverables with the client.
The Director, Solution Sales will be responsible for developing and coordinating the implementation of sales strategies and programs for the Employee Business Unit, supporting the sales organization throughout the sales process and identifying resources to increase sales success.
Oversees project teams during the development, production, and quality assurance of deliverables in the areas of project management, program administration, web/database deliverables, print creative, awards, and other areas.
Develops strategy and execution of vendor selection process to drive profitability and maximize GP. Negotiates with vendor for overall vendor financial agreement and funding. Leverages enhanced analytics to improve negotiations and funding. Develops and manages negotiation calendar & discussions.
Design, develop, test, and implement scalable web & windows applications in an AngularJS/C# environment; Program utilizing pre-constructed routines and framework components while adding customized code based on needs and requirements. Collaborate with other developers to assist in fixing medium to complex coding errors.
As a Client Success Manager, you will be responsible for CX program retention, client satisfaction, and organic business development of client relationships within a specific program or account. You will manage the client day-to-day as primary point-of-contact and has responsibility for client relationship. In addition, you will leads strategic account/program roadmap for assigned clients.