KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies. Mark Gainey founded KANA in 1996 to market a software package designed to help businesses manage email and Web-based communications. It grew around this core offering. In 1999, KANA Communications (as it was then known) acquired Connectify followed by Business Evolution and NetDialog. In 2000, KANA made its then-largest acquisition, Silknet Software. The purchase price was $4.2 billion, despite the fact that both companies were relatively small. Silknet was an early multichannel marketing software company. Industry analysts were generally cool to the purchase though some said it made sense strategically. In 2001, KANA merged with BroadBase software. KANA was a major stock market success during the dot-com bubble, and while it contracted significantly during the following downturn, it remained in business as an independent company through the following decade. In 2010, Accel-KKR acquired KANAs assets and liabilities for approximately $40.82 million. The same year, KANA acquired Lagan Technologies, a government-to-citizen customer relationship management company based in Ireland. The software was rebranded as LAGAN Enterprise, a package that compiles information from sources such as 311 calls and map overlays to improve resource management. In 2011, KANA purchased Overtone, which allowed companies to monitor social media outlets like Facebook, Twitter and LinkedIn. The software was rebranded as KANA Experience Analytics.