Joyent Inc is a software and services company based in San Francisco, California. The company specializes in application virtualization and cloud computing. Wikipedia
Joyent Inc is a software and services company based in San Francisco, California. The company specializes in application virtualization and cloud computing. Wikipedia
Work with company's software and product engineers on some of the most innovative projects in our space; work closely with development, operations, and technical leadership teams across the globe who are building software services at a scale rarely seen.
Document pre-deployment and post-deployment plans along with the team for all configuration changes; watch ticket queues and perform troubleshooting, engaging senior members for escalations as needed.
Provides guidance and collaborates with security engineering team to deploy and maintain internal security systems such as IDS/IPS, DLP, VPN, WAF, and vulnerability scanners.
Provide Technical Guidance, Oversight and Training for Net. & Security resources in Operations Center; define Standard Network / Security Operating Process & Procedures.
Provide the highest standards of customer support achieving high customer satisfaction ratings, building customer relationships and encouraging customer retention.
Build high-performance VXLAN networking systems in kernel, in NICs, and in switches (wherever needed to meet capability and performance requirements), to build storage systems in support of virtualized guests, or to optimize the security of PCI passthrough in KVM.
Build systems that look elegant and reliable on the outside, even as they deal with the complexities of rigorous business logic and user permissions, and hide hardware failures on the inside.
Provide the highest standards of customer support achieving high customer satisfaction ratings, building customer relationships and encouraging customer retention.
The TPM will be constantly educating themselves on the features, prices and technological underpinnings of competing products; act as a servant to the group as a whole and attempt to guide them towards a mindset of customer centric product development.
Develop internal and customer facing documentation and knowledge base articles to help improve the standard of support and the customers ability to make best use of products and services.
