Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company.
The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East, and Nordic regions.
Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives to provide a single point of access to applications and call center tools required to complete a customer interaction.
Jacada Fusion, introduced in May 2004, is a process optimization platform that automates navigation across, and access to, any style of business system. The firm focuses on the insurance, utilities, and telecommunications markets. Typical users of the Jacada Fusion or Jacada WorkSpace products and services are medium to large businesses with more than 100 customer service representatives.
The firm also provides professional services, which include training, consulting, development, support, and maintenance.
Jacada was founded in 1990 under the company name Client/Server Technology. The original vision of the company was to help organizations leverage and re-use their significant investments in legacy systems.
In 1997, the company introduced its first Java-based web-to-host product branded "Jacada". In 1999, Jacada changed the company name from Client/Server Technology Ltd. to Jacada Ltd. Jacada went public in October 1999, and its shares are traded on Nasdaq under the symbol "JCDA."