Develops and maintains communications, including benefits summaries, forms and training initiatives. Uses a variety of media (including state-of-the-art technology) and methods to make benefits-related information readily accessible and comprehensible to IntegraMed colleagues.
In addition to operations support, the ED is also accountable for being a strategic partner to the physicians, including: identifying opportunities to gain operating efficiencies, optimize workforce productivity, become an agent of change and enhance competitive positioning within their market(s).
Maintain appropriate laboratory certification. Direct and assist laboratory personnel in performing laboratory services in accordance with Federal, State and local laws and guidelines to ensure laboratory maintains accreditation.
Partner with sales/marketing leaders on the development and implementation of center-level marketing for new and existing centers as well as the tracking of referral sources and patterns and performance marketing results.
Understand and implement business controls across functions to ensure that there is clear understanding and ownership of key scorecard measurements (quality, efficiency, effectiveness, cost, service) as well as driving continuous improvement over time.