Feb 21, 9:30 PM

Guest loyalty is constantly in demand among independent hoteliers. To capitalize on its value, operators utilize various tools and tactics, such as loyalty programs, exclusive offers, and specialized services, to develop relationships with travelers. #TipTuesday

Feb 14, 6:30 PM

Every phone call has the potential to build new long-term guests, so use this opportunity to make a welcoming first impression. Dont just greet them with a simple Hello, enhance the greeting by saying Thank you for calling (hotel name). How may I help you today? or a different custom greeting. #TipTuesday

Feb 7, 8:25 PM

In many cases, hotel websites provide travelers with their first introduction to independent hotels, so every photo and description helps tell the story of the on-property experience. #TipTuesday

Jan 31, 5:00 PM

Make sure to acknowledge online comments. Replying with a simple "Thank You" to positvie reviews shows appreciation to past guests and lets potential guests know the hotel is active on the site. #TipTuesday