Interactive Intelligence, Inc. was a software company providing unified business communications solutions for call centers, enterprise IP telephony, and business process automation. The company was founded in 1994 by Dr. Donald Brown and was based in Indianapolis, Indiana. It was strategic partners with other telecommunications companies, such as HP, IBM, Microsoft, Polycom and Salesforce.com. Interactive Intelligence competed directly with companies such as Avaya, Cisco and Aspect. The company specialized in the verticals of financial services, outsourced and teleservices, insurance, and accounts receivables management. In August 2016, it was announced that the customer experience company, Genesys, was set to acquire Interactive Intelligence for $1.4 billion. The acquisition was completed in December 2016. In 2009, Interactive Intelligence acquired AcroSoft Corp., a provider of insurance content management solutions, located in Columbia, South Carolina. In 2010, it purchased Latitude Software, a debt collection software and services provider located in Jacksonville, Florida. In 2011, Interactive acquired Agori Communications, a reseller of the Interactive Intelligence multichannel contact center solutions located in Frankfurt, Germany and CallTime, a Sydney, Australia based exclusive reseller of the vendors software suite since 1998. On August 1, 2012, Interactive Intelligence acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology, in an all-cash transaction.