Communicate in an effective and professional way with people in and outside of inContact Mentor and coach junior software engineers in practices, methodologies and design patterns.Excellent English verbal and writing skills required
Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration
Work with the IT Architect to develop software and system solutions for all corporate IT products.Develops and executes a complete test strategy for assigned products and features including verification of functionality, performance and scalability.
Pro-active investigation/verification of production defects and continuous improvement of automated regression suites. Create automation tasks and monitor individual sprint burn-downs to ensure completion. Assist others on the team to do the same.
Prioritizing, assigning and managing department activities and projects in accordance with the Operations department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. Responsible for recruiting, hiring and firing for the department.