Thoroughly understand product and market requirements, VOC, VOS to drive product line requirements. Prioritize resources and product development, coordinate cross-functionally to increase development agility. Meet project costs, scope and timelines.
Efficiently deal with the day-to-day service needs of each customer with a particular focus on consistent and timely follow-through. Build and maintain an extensive line of communication with the customer resulting in a strong business relationship.
Lead business intelligence for this area of spend including global market trends (technology, capacity, materials etc) competitive benchmarking, and other critical market metrics that will drive our organization to world class.
Ability to sit with customer and develop specifications while understanding the impact to Revenue and GP. Has advanced level of understanding for refrigeration systems and components including parallel racks and protocol. Ability to interpret customer specifications and make recommendations for improvements.
Lead in import export record retention program according to global requirements; Ensures the accuracy of information presented to Customs and Border Protection authorities in conjunction with the entry of goods into the United States under Hussmann Importer numbers through weekly/daily entry audit.
Collaborate with Marketing Communications for the development of sales support materials for all products to ensure products are fully supported with literature, new product launch packages, sales tools, web page content and product differentiation support materials.
Provide process improvement ideas to enhance our level of customer service and better our department; Work with sales, customers, drafters, and consulting engineering groups to ensure proper system layouts and design of commercial refrigeration systems.