Jobs at Helpshift | Ladders

Why work for us

Helpshift is a privately held mobile software company based in San Francisco, California founded in 2011 by Abinash Tripathy and Baishampayan Ghose. On October 30, 2012, the company debuted the private beta version of its mobile customer service platform and announced that it had raised a US $3.25 million seed round of funding from True Ventures and Nexus Venture Partners. According to TechCrunch, the Helpshift platform consists of a mobile-focused SaaS solution, which aims to be “the first embedded support desk for native apps,” allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively. Tripathy says that the startup’s goal is to enable businesses and development teams to be able to fix issues before they turn into “tickets” by offering built-in, self-service features. Helpshift looks to eliminate problems before they get to a support email in a few ways: it allows users to easily search FAQs from their phones, rather than scroll through all of the answers and if that doesn’t work, users can send a note that will automatically attach their device details so that they don’t have to type them out. Then, they are directed to an in-chat text-message like session with a representative. On May 29, 2013, Helpshift announced the general availability of its platform, enabling app developers to download the full SDK without needing to pre-register for access.

11 jobs at Helpshift
Senior Software Engineer - ML Team

Work with the rest of the team in developing product features that get delivered to 500M+ monthly ac...

Posted 11 days ago

  •   5 - 7 years exp.  •  Technology

Data Scientist - Operations Research

Drive data culture and evangelize use of data science in all possible aspects of business; research...

Posted 11 days ago

  •   Less than 5 years exp.  •  Technology

Data Scientist - Deep Learning assisted NLP

Ideally, you will be expected to collaborate with the product management team for defining your own...

Posted 11 days ago

  •   Less than 5 years exp.  •  Technology

Senior Sales Engineer

Work with sales to identify and qualify business opportunities, identify key customer technical obje...

Posted 32 days ago

  •   8 - 10 years exp.  •  Technology

Sales Engineer

Work with sales to identify and qualify business opportunities, identify key customer technical obje...

Posted 32 days ago

  •   Less than 5 years exp.  •  Technology

Enterprise Account Executive

Direct, manage and lead the strategy of other pursuit team members, company resources, and partners...

Posted 32 days ago

  •   8 - 10 years exp.  •  Technology

Product Manager

Be the person that can motivate and bring together all the cross functional teams to rally around th...

Posted 32 days ago

  •   Less than 5 years exp.  •  Technology

Field Marketing Manager

Our Field Marketing Manager will plan an active role for the area sales team ensuring they are benef...

Posted 32 days ago

  •   5 - 7 years exp.  •  Technology

Senior Software Engineer - ML Team

You will be working in a fast-paced start-up where everyone is data savvy. Surrounded by talented p...

Posted 32 days ago

  •   5 - 7 years exp.  •  Technology

Data Scientist - Operations Research

You will drive data culture and evangelize use of data science in all possible aspects of business...

Posted 32 days ago

  •   Less than 5 years exp.  •  Technology

Data Scientist - Deep Learning assisted NLP

You will drive data culture and evangelize use of data science in all possible aspects of business...

Posted 32 days ago

  •   Less than 5 years exp.  •  Technology