Jobs at Help Scout | Ladders

Why work for us

Help Scout, formerly known as Brightwurks, is a software development company headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scouts main product (also called Help Scout) is a web-based SaaS (software as a service) HIPPA-compliant help desk. Founded in 2011, the company serves more than 7,000 customers in over 140 countries including Buffer, Basecamp, Trello, Reddit, and AngelList. In addition to its Boston location, the company has a remote workforce with 53 employees living in more than 30 cities around the world. Nick Francis, Jared McDaniel, and Denny Swindle ran Brightwurks, a web design consultancy in Nashville, Tennessee for six years before building Help Scout, a help desk software. Help Scout was officially founded in April 2011 under the parent company, Brightwurks.

2 jobs at Help Scout
Product Lead
Help ScoutRemote

You'll spend most of your time working hands-on with cross-functional teams to deliver delightful, i...

Posted 10 days ago

  •   Professional, Scientific & Technical Services

iOS Software Engineer
Help ScoutRemote

You believe remote teams are the future of work or are at least excited about the idea. You have exp...

Posted 51 days ago

  •   Professional, Scientific & Technical Services