In this role, you'll serve as the lead point of contact for all customer account management matters, building and maintaining strong, long-lasting client relationships, and reducing churn via targeted upsells and cross-sells.
In this role, you'll work with the Platform team to design, document, implement and improve service deployment and monitoring systems, along with designing scalable solutions and planning for capacity.
To support our growth, we are hiring an additional Technical Support Engineer (TSE) who brings an eagerness to learn, a love of coding and data, and a successful track history of customer service, taking ownership to provide technical solutions to our customers.
In this role, you'll be providing the backbone on which company cutting-edge features are built. Collaborating with team members, you'll design, document, and implement large-scale distributed stream processing solutions, maintain cloud infrastructure, and manage deployments. In addition, you'll provide tooling and infrastructure for our customer success, integrations, and front-end teams.