Ensure assigned resources are fully balanced in the CA PPM tool for rolling three month period, as well as review longer term under / over allocation to signal procurement, divesture (contractors), or reallocation of resources.
Take production support as a vocation and build a career instead of restricting oneself to development only mindset and be highly enthusiastic about solving challenging production problems with agility and composure.
The successful applicant will work closely with Technical Leads, Software Engineers, Product Managers, Operations, and Quality Assurance Engineers in a collaborative environment to provide quality software and solutions, while providing the necessary leadership to deliver releases on time and on budget. Perform other duties as assigned.
Build and maintain tools for deployment, monitoring, and operations. Possess strong analytical and troubleshooting skills, fluency in coding / scripting, solid communication skills and a desire to solve complex problems of scale. Regarded as an expert providing technical leadership and guidance to Engineers.