Maintain a knowledge of competitive product lines in patient access, consumer engagment and revenue cycle management.
Attend industry events, review professional publications, etc. to track evolving trends in call center operations and management.
Manage telecommunications vendors and providers to ensure effective service delivery and service level agreement compliance, and manage escalations.
Etransmedia Technology • Atlanta, GA and 2 other locations
Develop and manage strong, collaborative relationships with key stakeholders in Technology, Product, and Commercial teams as needed to drive customer success.