Provide performance configuration and management (including HP Glance Plus and Fortel software products). Complete trend analysis on system performance, recommend configuration changes to the customer, and participate in planning activities.
Support and participate in research of on-going as well as planned technical and development initiatives from within the Government, that impact overall architectural or design methodologies and concepts. Support AFRL organizations in planning updates to local network infrastructure, including factoring long-range network goals into requirements and specifications for all elements that make up the corporate network systems.
Provide input supporting customer requirements for developing web-based business or productivity applications, including: documenting requirements and specifications, identifying solutions, and acquiring, implementing, documenting, training, testing and validating applications.
Assist in managing the technical, administrative and operations support of several critical weapons systems at DISA Ogden. Proficiently use Microsoft Project and One Note to help manage and track projects. Organize and adjust work assignments to best meet the mission at DISA Ogden, and ensure duties are accomplished properly to meet quality standards and project timelines.
Perform functions to include code, test, implement, and maintain database architectures. Analyze and resolve any database system production problems and execute database utility requirements. Report findings via the monthly status report to the COR for review.
Manage and arrange for or conduct maintenance on hardware in use by AFRL organizations; Provide systems-level support, encompassing both the software and hardware of all IT systems at covered AFRL Wright-Patterson AFB to include maintenance of all software in use by AFRL organizations.
Support all other IT-related equipment including networked and dedicated printers, and scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs), tablets, cellular phones (including iphones and BlackBerry devices); data acquisition hardware and software as well as instrument controllers.
Support Directorate IT hardware, including but not limited to various types of personal and workstation computers, as well as servers, micro, mini, and mainframe computers. Hardware support consists of, as a minimum, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning all Automated Data Processing Equipment (ADPE).
Support installation, test, deployment, management, updating and maintenance of segments and elements of the Directorate's local networks, including wireless networks and communications interfaces to external networks as coordinated with local Comm Group. Support includes, where applicable, gateways to public and private communications networks.
Manage the development and updating of procedures for the analysis and resolution of IT support requests, including developing standardized schema for characterizing the nature and types of problems being encountered, as well as remedial services being provided.
Support the design, development, acquisition and implementation of hardware, software, systems and network of systems for future upgrades and enhancements supporting the AFRL mission. Support and participate in research of on-going as well as planned technical and development initiatives from within the Government, that impact overall architectural or design methodologies and concepts.
Maintain metrics data measures of responsiveness, completeness, and effectiveness of the service, and report data to stakeholders. Maintain the records for a minimum period of 1 year to ensure a statistically acceptable sampling in terms of both the current and cumulative quality of performance.