Ability to hear and understand specific customer requirements as they relate to Cogent products and services
Cogent Communications • CA
The role of the Sales Engineer is to provide quality pre-sales technical support to the Cogent sales organization.
Develop strong relationships with Operations, Network Engineering, On-Net Service Delivery, and other internal counterparts
Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue.