Responsible for managing property websites, online marketing and social media marketing; writing and or editing all copy for collateral and other print and online communications; act as a liaison to vendors, ad agencies, etc.
Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes.
Oversee the Front Office operations including Front Desk, Concierge, telephone operators and bell attendants; Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Ensure training programs are conducted regularly and Crescent standards of performance are met; give guidance and counsel staff toward improvement; develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.
Supervise the set up of all events to include placement of linens, silver, china, and glassware according to event order specifications; inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
Oversees payroll processes and procedures including taxes and finance demands regarding the payroll process; designs short-term and long-term strategies for continuous improvement in payroll operations.
Responsible for best practice standards to include: competitor analysis; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
Manage finances of housekeeping and laundry operations including budget and inventory controls; analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
Monitor, control and communicate inventory levels and room and rate restrictions to meet business objectives; assist in developing, implementing, monitoring and controlling annual budget and marketing plans to assist in meeting/exceeding the overall hotel goals.